Last updated: September 24, 2026

At Rodio Ice&Co ("Rodio Ice&Co," "we," "us" or "our"), your trust matters as much as the sparkle of every piece we sell. This Privacy Policy explains what personal information we collect when you visit rodeoice.com (the "Site"), shop with us or get in touch, how we use it, and the choices you have. By using the Site, you agree to the practices described here.

1. Information We Collect

Information you give us

When you place an order, create an account, join our email list, submit a Custom Request or contact us, we may collect your name, email address, phone number, shipping and billing address, and the details of your order or request. Payment details are entered on our secure checkout and handled by our payment providers; we do not store full card numbers.

Information collected automatically

When you browse the Site, we and our service providers may collect technical information such as your IP address, browser and device type, operating system, the pages you view, how long you stay, the site that referred you, and how you interact with our pages.

Cookies and similar technologies

We use cookies and similar tools to keep your cart working, remember your preferences, understand how the Site is used and improve your experience. You can control or delete cookies through your browser settings, although some features may not work without them.

2. How We Use Your Information

We use your information to:

• Process, fulfill and ship your orders, including custom pieces
• Respond to your questions by email or WhatsApp and provide customer support
• Send order updates, tracking details and important account messages
• Send news, new arrivals and offers, only if you have chosen to receive them
• Understand how the Site is used so we can improve it
• Help prevent fraud and keep our store and customers secure
• Meet our legal and tax obligations

3. How We Share Your Information

We do not sell or rent your personal information. We share it only when needed to run our business, with:

• Service providers who help us operate, such as our e-commerce platform, payment processors, shipping carriers and email tools. They may use your information only to provide services to us.
• Legal authorities when required by law, court order or other valid legal process, or to protect our rights and the safety of others.
• A successor business if Rodio Ice&Co is ever involved in a merger, acquisition or sale of assets.

4. How We Protect Your Information

Our store runs on Shopify, which encrypts data sent between your browser and the Site using SSL/TLS and processes card payments on a PCI-DSS compliant checkout. We limit access to personal information to the people who need it to serve you. No method of transmission or storage is completely secure, so while we work hard to protect your information, we cannot guarantee absolute security.

5. Your Rights and Choices

Depending on where you live, you may have the right to:

• Access the personal information we hold about you and request a copy
• Correct or update your information
• Ask us to delete your information, subject to legal or order-related obligations
• Unsubscribe from marketing emails at any time using the link in any email, or by contacting us
• Disable cookies through your browser settings

To make a request, email us at Info@rodeoice.com. We may need to verify your identity before completing it.

6. Children's Privacy

The Site is not intended for children under 13, and we do not knowingly collect personal information from them. If you believe a child has shared information with us, please contact us and we will delete it promptly.

7. International Visitors

If you visit the Site from outside the United States, your information may be transferred to, stored and processed in countries whose data protection laws differ from those where you live.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or the law. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review it periodically.

9. Contact Us

If you have any questions about this Privacy Policy or your personal information, we are happy to help.

Email: Info@rodeoice.com
WhatsApp: +1 929 559 9441
Website: rodeoice.com