Returns & Exchange Policy

Last updated: September 24, 2026

Every Rodeo Ice&Co piece is carefully made and checked before it leaves us. Because fine jewelry is so personal, we want you to know exactly how our exchange policy works before you order.

In short: We do not offer refunds. In-stock items may be exchanged within 15 days of delivery. Custom and made-to-order pieces are final sale. Return shipping for exchanges is paid by the customer.

1. Exchanges on In-Stock Items (15 Days)

If your in-stock piece is not quite right, you may request an exchange for a different size, style or item within 15 days of the delivery date. Requests made after 15 days cannot be accepted. To be eligible, the piece must be:

  • Unworn, unaltered and in its original condition
  • Returned with its original packaging and any included documents
  • Free from damage, resizing, engraving or other modifications

If you exchange for an item of higher value, you pay the difference. If you choose an item of lower value, the difference is issued as store credit.

2. No Refunds

All sales are final and we do not issue refunds to your original payment method. Eligible in-stock items can be exchanged within 15 days of delivery as described above.

3. Custom and Made-to-Order Pieces Are Final Sale

Custom Request pieces, made-to-order items and personalized orders are created specifically for you, so they cannot be returned, exchanged or refunded. This includes any piece made or adjusted to your chosen size, stone, metal, engraving or design. Please review all details carefully before confirming a custom order.

4. How to Request an Exchange

  1. Within 15 days of delivery, contact us at Info@rodeoice.com or on WhatsApp +1 929 559 9441 with your order number and the reason for your exchange.
  2. Wait for our confirmation and return instructions. Please do not send items back without contacting us first, as unapproved returns may not be accepted.
  3. Pack your piece securely in its original packaging and ship it using a trackable, insured service.
  4. Once we receive and inspect your item, we will process your exchange and ship your new piece.

5. Return Shipping

The customer is responsible for the cost of shipping items back to us for an exchange. We strongly recommend a trackable and insured shipping method, as we cannot be responsible for items lost or damaged on the way back to us.

6. Damaged, Defective or Incorrect Items

If your order arrives damaged, defective or different from what you ordered, please contact us as soon as possible after delivery at Info@rodeoice.com with your order number and clear photos. We will review your case and work with you to make it right.

7. Questions

We are happy to help you choose the right size and style before you order, so you get it right the first time. See our ring size guide or reach us anytime:

Email: Info@rodeoice.com
WhatsApp: +1 929 559 9441