Frequently Asked Questions
Everything You Need to Know
Our Jewelry
About Moissanite & Our Pieces
What is moissanite?
Moissanite is a lab-created gemstone made of silicon carbide. It is one of the hardest gems on earth, rating 9.25 on the Mohs scale, and it throws more rainbow fire than a diamond. Because it is grown in a lab, no mining is involved and every stone is conflict-free.
What makes Rodeo Ice&Co jewelry special?
We work with VVS clarity, D-color moissanite, the clearest and whitest grades available, in every popular shape: round, oval, cushion, emerald, princess, pear, radiant, marquise and heart. Each stone is set into engagement rings, eternity bands and fine jewelry designed to be worn and loved every day.
Will moissanite pass a diamond tester?
Moissanite handles heat so much like a diamond that most standard thermal diamond testers read it as one. Some specialist testers can tell the two apart, but to the eye moissanite offers the same brilliance with even more sparkle.
Can I create a custom piece?
Yes. With our Custom Request service you can bring your own idea to life, from the stone shape and size to the metal and setting.
Custom and made-to-order pieces take 10 to 15 business days to produce. A 50% deposit starts production, and the remaining 50% is due once your piece is ready to ship. Custom pieces are final sale.
How do I find my ring size?
The most accurate way is to have your finger measured at a local jeweler. You can also measure a ring that already fits well on the same finger. Not sure? Message us on WhatsApp or email info@rodeoice.com before you order and we will help you find the right size.
Orders & Support
Shipping, Orders & Help
How long does shipping take?
Ready-to-ship pieces are dispatched within 1 to 3 business days of order confirmation, and you will receive a tracking number as soon as your order ships. Custom and out-of-stock pieces take 10 to 15 business days to produce before they ship. Read our full Shipping Policy.
Do you ship to my country?
We ship with trusted, trackable couriers. For delivery options and times to your country, message us on WhatsApp or email info@rodeoice.com and we will confirm the details before you order.
Can I return or exchange my purchase?
We do not offer refunds, but unworn in-stock items in their original condition can be exchanged within 15 days of delivery. Custom and made-to-order pieces are final sale. Return shipping for exchanges is paid by the customer. Please contact us at info@rodeoice.com or on WhatsApp before sending anything back. Read our full Returns & Exchange Policy.
Is checkout secure?
Yes. Our store runs on Shopify, with an encrypted, PCI-DSS compliant checkout. Your card details are handled securely by our payment providers and are never stored by us. See our Privacy Policy.
How can I stay updated on new designs and offers?
Join our email list using the sign-up box at the bottom of any page to be the first to see new arrivals and private offers.
How can I contact Rodeo Ice&Co?
We are always happy to help. Email us at info@rodeoice.com or message us on WhatsApp at +1 929 559 9441.
Still Have a Question?
Our team is happy to help you choose the perfect piece.